At our Toys Shop, we are committed to providing high-quality toys that bring joy, learning, and creativity to children and peace of mind to parents. We believe that every customer deserves confidence in their purchase, which is why we have established a clear and fair refund policy. Our goal is to ensure satisfaction while maintaining the safety, hygiene, and integrity of the products we sell.
You may request a refund for most items within 21 days of purchase, provided that the product is in its original condition. To be eligible for a refund, the item must be unused, unopened, and in its original packaging with all seals, labels, and tags intact. This policy allows families the flexibility to return a toy that may not have met their expectations—while ensuring that returned items remain suitable for resale.
Refunds will not be granted for items that have been clearly used, damaged through mishandling, or opened in a way that compromises the product’s hygiene or integrity. Toys are often handled by children, and as such, any item that appears worn, played with, or removed from its packaging will not qualify for a refund. This is particularly important for plush toys, educational kits, bath items, and infant toys, which require strict hygiene standards for resale.
Refunds are also not available for certain categories of products, including clearance items, personalized or custom-made toys, holiday-themed merchandise purchased during seasonal promotions, and perishable items such as slime kits with organic materials. These products are sold as final sale and are non-returnable unless defective upon arrival.
In the rare event that a toy arrives damaged or defective, we offer full refunds or exchanges. The item must be reported to us as faulty within 7 days of receipt, along with proof of purchase. We may request a return of the defective product or photographic evidence to process the refund or issue a replacement. Our team is committed to resolving such cases swiftly and fairly.
Refunds will be issued to the original method of payment. Once a return is received and inspected, the refund will be processed. The time it takes for funds to reflect may vary depending on the payment provider, but we aim to complete the process as quickly as possible.
Please note that shipping costs are non-refundable unless the return is due to an error on our part, such as sending the wrong item or a defective product. In all other cases, the customer is responsible for the return shipping costs.
To avoid unnecessary returns, we encourage customers to review product descriptions, age recommendations, safety guidelines, and dimensions before completing a purchase. If unsure about the suitability of a toy, our team is always ready to help you choose the right product.
Our refund policy is designed to balance customer satisfaction with the responsibility of maintaining product safety and fairness. Frequent refund requests or suspected abuse of the policy may result in restrictions on future returns.
Thank you for choosing our Toys Shop. We value your trust and look forward to bringing happiness to children through every toy we offer.